# Discussion **URL:** https://community.sambanova.ai/c/devs/discussion/18.md [Latest](https://community.sambanova.ai/latest.md) · [Categories](https://community.sambanova.ai/categories.md) · [Tags](https://community.sambanova.ai/tags.md) --- ## [About the Discussion category](https://community.sambanova.ai/t/about-the-discussion-category/108)
**Author:** [@vasanth.mohan](https://community.sambanova.ai/u/vasanth.mohan)\ **Replies:** 0\ **Last updated:** [August 8, 2024, 4:18am UTC](https://community.sambanova.ai/t/about-the-discussion-category/108 "2024-08-08T04:18:17Z")
Ask questions about the API and Starter Kits and get answers on how to best utilize the SambaNova Cloud API. --- ## [Managing Credits](https://community.sambanova.ai/t/managing-credits/1653)
**Author:** [@kienman](https://community.sambanova.ai/u/kienman)\ **Replies:** 3\ **Last updated:** [October 8, 2026, 6:49am UTC](https://community.sambanova.ai/t/managing-credits/1653 "2026-10-08T06:49:46Z")
Hello, I am trying to use sambanova for inference as part of a customer facing app. There are several blockers however: I cannot find a way to get warnings when my credit runs low (e.g. I want to get emails when it goe… --- ## [Developer tier free models not working](https://community.sambanova.ai/t/developer-tier-free-models-not-working/1717)
**Author:** [@dfaizanj](https://community.sambanova.ai/u/dfaizanj)\ **Replies:** 6\ **Last updated:** [September 21, 2026, 4:30am UTC](https://community.sambanova.ai/t/developer-tier-free-models-not-working/1717 "2026-09-21T04:30:48Z")
I added card payment details to the sambanova cloud for developer tier access abut even after adding card details i face issue of ratelimits after one single message of request it says no credits and after sometime it an… --- ## [Why is Gemma 4 feel so delayed](https://community.sambanova.ai/t/why-is-gemma-4-feel-so-delayed/1719)
**Author:** [@ostoveland](https://community.sambanova.ai/u/ostoveland)\ **Replies:** 2\ **Last updated:** [September 15, 2026, 1:15pm UTC](https://community.sambanova.ai/t/why-is-gemma-4-feel-so-delayed/1719 "2026-09-15T13:15:43Z")
Even with a very simple question such as “What is 5 + 5?”, the response takes noticeably long to appear. The model generates the correct answer, “5 + 5 = 10,” at around 160 tokens per second, but the total response time … --- ## [Is your gemma 4 16 bit precision?](https://community.sambanova.ai/t/is-your-gemma-4-16-bit-precision/1718)
**Author:** [@jonathan](https://community.sambanova.ai/u/jonathan)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 9:31am UTC](https://community.sambanova.ai/t/is-your-gemma-4-16-bit-precision/1718 "2026-09-11T09:31:59Z")
I may have missed the answer in documentation. --- ## [I have credits in my Account still API complaints that Out of Credits](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706)
**Author:** [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Replies:** 16\ **Last updated:** [September 4, 2026, 6:13am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706 "2026-09-04T06:13:53Z")
Hi I have credits in my Account still API complaints that Out of Credits, Is there any issue going on? Please update --- ## [The developer plan doesn't work](https://community.sambanova.ai/t/the-developer-plan-doesnt-work/1707)
**Author:** [@dmitry.v2812](https://community.sambanova.ai/u/dmitry.v2812)\ **Replies:** 8\ **Last updated:** [August 13, 2026, 11:03am UTC](https://community.sambanova.ai/t/the-developer-plan-doesnt-work/1707 "2026-08-13T11:03:07Z")
Hello! I have registered, added my card and billing address, but still getting «Add card to upgrade». Can you help me with changing, please? --- ## [Question about free tier](https://community.sambanova.ai/t/question-about-free-tier/1711)
**Author:** [@leonardogmez2781192](https://community.sambanova.ai/u/leonardogmez2781192)\ **Replies:** 0\ **Last updated:** [August 12, 2026, 4:21pm UTC](https://community.sambanova.ai/t/question-about-free-tier/1711 "2026-08-12T16:21:20Z")
Do new accounts in free tier not receive free credits anymore, genuinely curious? Tried helping a friend of mine make an account so he could check Sambanova’s services, but now a payment method is needed to use it. --- ## [Cant move to developer plan](https://community.sambanova.ai/t/cant-move-to-developer-plan/1708)
**Author:** [@hernan1422fernandez](https://community.sambanova.ai/u/hernan1422fernandez)\ **Replies:** 3\ **Last updated:** [August 10, 2026, 2:49pm UTC](https://community.sambanova.ai/t/cant-move-to-developer-plan/1708 "2026-08-10T14:49:44Z")
My account is stuck on the Free tier even though I’ve already added a valid payment method. In fact, I have two cards showing under “Add Card” in my billing settings, but the plan still shows Free as the Active Plan and … --- ## [The daily limit is not resetting after 24 hours](https://community.sambanova.ai/t/the-daily-limit-is-not-resetting-after-24-hours/1704)
**Author:** [@aaronkjayee01](https://community.sambanova.ai/u/aaronkjayee01)\ **Replies:** 5\ **Last updated:** [August 4, 2026, 6:06pm UTC](https://community.sambanova.ai/t/the-daily-limit-is-not-resetting-after-24-hours/1704 "2026-08-04T18:06:56Z")
Hey… I am a free tier user on sambanova I am not able to use any models on sambanova as of today… yesterday i had exhausted the limit but its been more than 24 hours since i exhausted it but still i am not able to acces… --- ## [Managing Credits](https://community.sambanova.ai/t/managing-credits/1697)
**Author:** [@odufuwas](https://community.sambanova.ai/u/odufuwas)\ **Replies:** 4\ **Last updated:** [July 28, 2026, 7:38pm UTC](https://community.sambanova.ai/t/managing-credits/1697 "2026-07-28T19:38:55Z")
Hello, I am trying to use sambanova for inference as part of a voice agent application. I am trying it out along with other providers, I have a one major concern: I purchased a $5 credit only to realize that the $5 expi… --- ## [Sambanova 2x overcharge for tokens: identical requests billed inflated token counts](https://community.sambanova.ai/t/sambanova-2x-overcharge-for-tokens-identical-requests-billed-inflated-token-counts/1698)
**Author:** [@joel](https://community.sambanova.ai/u/joel)\ **Replies:** 1\ **Last updated:** [July 27, 2026, 1:06am UTC](https://community.sambanova.ai/t/sambanova-2x-overcharge-for-tokens-identical-requests-billed-inflated-token-counts/1698 "2026-07-27T01:06:11Z")
Same request body, sent repeatedly, is not billed the same amount of prompt tokens, and the errors overwhelmingly point up. 40x call battery, byte identical 35-token prompt were billed 2810 ,1927, and 4439 tokens for 14… --- ## [可以有中文嗎? 我需要中文系統](https://community.sambanova.ai/t/topic/1690)
**Author:** [@vikingchang1208](https://community.sambanova.ai/u/vikingchang1208)\ **Replies:** 0\ **Last updated:** [July 20, 2026, 4:22am UTC](https://community.sambanova.ai/t/topic/1690 "2026-07-20T04:22:34Z")
I need to use chinese --- ## [Login Failure: Failed to exchange token: oauth2: "invalid\_grant" "Invalid authorization code"](https://community.sambanova.ai/t/login-failure-failed-to-exchange-token-oauth2-invalid-grant-invalid-authorization-code/1681)
**Author:** [@ryan1](https://community.sambanova.ai/u/ryan1)\ **Replies:** 5\ **Last updated:** [July 14, 2026, 1:42pm UTC](https://community.sambanova.ai/t/login-failure-failed-to-exchange-token-oauth2-invalid-grant-invalid-authorization-code/1681 "2026-07-14T13:42:45Z")
Hello Support Team, I am unable to log into my SambaNova Cloud account and am repeatedly getting blocked by an authentication error during the sign-in process. Error Message: “Failed to exchange token: oauth2: “invalid… --- ## [I am locked out of my account](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686)
**Author:** [@tihomir](https://community.sambanova.ai/u/tihomir)\ **Replies:** 6\ **Last updated:** [July 10, 2026, 12:26pm UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686 "2026-07-10T12:26:19Z")
Hi. I recently changed my main domain on google workspaces and now I can’t sign in my account in samba nova. I am using sambanova with google SSO. But going in with the new domain created a new account. For example Strip… --- ## [Plan to develop asset, but without access gemma4 31b](https://community.sambanova.ai/t/plan-to-develop-asset-but-without-access-gemma4-31b/1684)
**Author:** [@kauagabrielbr05](https://community.sambanova.ai/u/kauagabrielbr05)\ **Replies:** 4\ **Last updated:** [July 6, 2026, 4:02pm UTC](https://community.sambanova.ai/t/plan-to-develop-asset-but-without-access-gemma4-31b/1684 "2026-07-06T16:02:48Z")
My developer plan says it’s in effect, but gemma 4.31b isn’t workingEven with the linked credit card, it says “A payment method is required. Please set up a payment method to continue.” Please help. --- ## [The development plan isn't working](https://community.sambanova.ai/t/the-development-plan-isnt-working/1683)
**Author:** [@kauagabrielbr05](https://community.sambanova.ai/u/kauagabrielbr05)\ **Replies:** 3\ **Last updated:** [July 6, 2026, 8:42am UTC](https://community.sambanova.ai/t/the-development-plan-isnt-working/1683 "2026-07-06T08:42:27Z")
I added the card and even bought credits, but it didn’t upgrade to the dev plan, Please help me. --- ## [KSA Sovereign Endpoint](https://community.sambanova.ai/t/ksa-sovereign-endpoint/1678)
**Author:** [@yassine33250](https://community.sambanova.ai/u/yassine33250)\ **Replies:** 2\ **Last updated:** [June 26, 2026, 4:36pm UTC](https://community.sambanova.ai/t/ksa-sovereign-endpoint/1678 "2026-06-26T16:36:36Z")
Hello, Do you have a KSA Sovereign endpoint ? It’s a requirement for a gov entity. Thank you, --- ## [Connection Error on DeepSeek V3.2](https://community.sambanova.ai/t/connection-error-on-deepseek-v3-2/1673)
**Author:** [@vivi.may012000](https://community.sambanova.ai/u/vivi.may012000)\ **Replies:** 3\ **Last updated:** [June 22, 2026, 1:10pm UTC](https://community.sambanova.ai/t/connection-error-on-deepseek-v3-2/1673 "2026-06-22T13:10:44Z")
Hii, I saw the post under me and I was wondering if I have the same problem in ISP. I have double checked my configuration yet it still says Network Error. I’ve actually tried switching different internet providers, in … --- ## [Gemma-4 image in tool call response](https://community.sambanova.ai/t/gemma-4-image-in-tool-call-response/1677)
**Author:** [@joel](https://community.sambanova.ai/u/joel)\ **Replies:** 2\ **Last updated:** [June 22, 2026, 5:15am UTC](https://community.sambanova.ai/t/gemma-4-image-in-tool-call-response/1677 "2026-06-22T05:15:06Z")
Following up on previous thread, I have attempted migrating my service to sambanova, but running into a showstopper issue -and this means I can’t move to you now. Specifically: images in tool response result in 500 unex… --- ## [Gemma-4 reasoning](https://community.sambanova.ai/t/gemma-4-reasoning/1675)
**Author:** [@joel](https://community.sambanova.ai/u/joel)\ **Replies:** 2\ **Last updated:** [June 18, 2026, 12:01pm UTC](https://community.sambanova.ai/t/gemma-4-reasoning/1675 "2026-06-18T12:01:44Z")
I’m evaluating sambanova for moving my gemma-4 workload over here for fast inference. I have two critical questions about the platform, unanswered in either docs, or playground: Do you support reasoning with gemma-4? … --- ## [Availability of new models](https://community.sambanova.ai/t/availability-of-new-models/1676)
**Author:** [@yassine9](https://community.sambanova.ai/u/yassine9)\ **Replies:** 3\ **Last updated:** [June 17, 2026, 7:29am UTC](https://community.sambanova.ai/t/availability-of-new-models/1676 "2026-06-17T07:29:33Z")
Hello, I would like to know if it’s planned in your roadmap to add Kimi’s model ? Also about Minimax models, how many months should we wait before getting the last version ? Thank you, --- ## [Connection error when calling DeepSeek V3.1 via SambaNova API - Failed to fetch](https://community.sambanova.ai/t/connection-error-when-calling-deepseek-v3-1-via-sambanova-api-failed-to-fetch/1672)
**Author:** [@leonardogmez2781192](https://community.sambanova.ai/u/leonardogmez2781192)\ **Replies:** 9\ **Last updated:** [June 11, 2026, 1:37pm UTC](https://community.sambanova.ai/t/connection-error-when-calling-deepseek-v3-1-via-sambanova-api-failed-to-fetch/1672 "2026-06-11T13:37:18Z")
Hi everyone, I’m experiencing a connection issue with DeepSeek V3.1 on SambaNova. When making API requests, I get: “Network error, try again!” / “Failed to fetch (unk)” .This started happening yesterday. What I’ve tr… --- ## [A payment method is required to use \`MiniMax-M2.7\`. Please set up a payment method to continue](https://community.sambanova.ai/t/a-payment-method-is-required-to-use-minimax-m2-7-please-set-up-a-payment-method-to-continue/1671)
**Author:** [@eddietoth1](https://community.sambanova.ai/u/eddietoth1)\ **Replies:** 4\ **Last updated:** [June 8, 2026, 6:12pm UTC](https://community.sambanova.ai/t/a-payment-method-is-required-to-use-minimax-m2-7-please-set-up-a-payment-method-to-continue/1671 "2026-06-08T18:12:06Z")
Getting this error while trying to use MiniMax M2.7, just signed up for SambaNova. I’ve added a valid payment method, address and everything yet it still doesn’t work. How can I get it to work? --- ## [Is sambanova a serious company?](https://community.sambanova.ai/t/is-sambanova-a-serious-company/1667)
**Author:** [@ericB](https://community.sambanova.ai/u/ericB)\ **Replies:** 2\ **Last updated:** [June 8, 2026, 12:04am UTC](https://community.sambanova.ai/t/is-sambanova-a-serious-company/1667 "2026-06-08T00:04:25Z")
Deprecating 2 of the only multimodal models with 3 days heads up? Rush in to introduce Gemma 4 model that doesn’t even exist in documentation and register sub 200 tps in my local benchmark? I might as well go back to nor… --- ## [Add Credits flow creates invoices that immediately auto-VOID — card never charged](https://community.sambanova.ai/t/add-credits-flow-creates-invoices-that-immediately-auto-void-card-never-charged/1665)
**Author:** [@fjura](https://community.sambanova.ai/u/fjura)\ **Replies:** 3\ **Last updated:** [June 1, 2026, 7:05pm UTC](https://community.sambanova.ai/t/add-credits-flow-creates-invoices-that-immediately-auto-void-card-never-charged/1665 "2026-06-01T19:05:40Z")
Hi SambaNova team, I’m hitting a reproducible failure where the “Add Credits” flow on Plans → Commits and Credits creates an invoice that is auto-voided within seconds, the card on file is never charged, and balance\_uni… --- ## [DeepSeek Network Error](https://community.sambanova.ai/t/deepseek-network-error/1664)
**Author:** [@jinu.kpdh0620](https://community.sambanova.ai/u/jinu.kpdh0620)\ **Replies:** 3\ **Last updated:** [May 21, 2026, 9:31pm UTC](https://community.sambanova.ai/t/deepseek-network-error/1664 "2026-05-21T21:31:34Z")
Are the Deepseek models experiencing some issues? I kept getting network error even though my internet is fine --- ## [I Keep getting “429 Rate Limit” error on Developer account](https://community.sambanova.ai/t/i-keep-getting-429-rate-limit-error-on-developer-account/1654)
**Author:** [@marco](https://community.sambanova.ai/u/marco)\ **Replies:** 10\ **Last updated:** [May 21, 2026, 7:44am UTC](https://community.sambanova.ai/t/i-keep-getting-429-rate-limit-error-on-developer-account/1654 "2026-05-21T07:44:48Z")
I keep getting the “429 Rate Limit” error, indicating that I’ve exceeded the token usage limit of 200,000. However, I have an active Developer account. This limit should be the one for the free account. I don’t understa… --- ## [AI Credit Pre-Paid Model is changed again?](https://community.sambanova.ai/t/ai-credit-pre-paid-model-is-changed-again/1663)
**Author:** [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Replies:** 5\ **Last updated:** [May 21, 2026, 4:43am UTC](https://community.sambanova.ai/t/ai-credit-pre-paid-model-is-changed-again/1663 "2026-05-21T04:43:53Z")
Hi Sambanova Past 1 month we had new billing system of Pre-Paid with Credit. Load Money and start using it. Now that menu is gone again, how to use now. We are stuck now the API says credit limit reached but there is n… --- ## [MiniMax 2.5 has been deprecated please switch to MiniMax 2.7](https://community.sambanova.ai/t/minimax-2-5-has-been-deprecated-please-switch-to-minimax-2-7/1660)
**Author:** [@Coby](https://community.sambanova.ai/u/Coby)\ **Replies:** 0\ **Last updated:** [May 18, 2026, 8:59pm UTC](https://community.sambanova.ai/t/minimax-2-5-has-been-deprecated-please-switch-to-minimax-2-7/1660 "2026-05-18T20:59:23Z")
MiniMax 2.5 has been deprecated please switch to MiniMax 2.7 if you have not already done so. -Coby [Next page](https://community.sambanova.ai/c/devs/discussion/18.md?page=1)