# I am locked out of my account **URL:** \ **Category:** Discussion\ **Tags:** dev\ **Created:** [July 7, 2026, 8:23am UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686 "2026-07-07T08:23:20Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![tihomir](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/tihomir/32/1320_2.png) [@tihomir](https://community.sambanova.ai/u/tihomir)\ **Post date:** [July 7, 2026, 8:23am UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/1 "2026-07-07T08:23:20Z")
Hi. I recently changed my main domain on google workspaces and now I can’t sign in my account in samba nova. I am using sambanova with google SSO. But going in with the new domain created a new account. For example Stripe handles this correctly. It knows that my google id is the same and just changes the email. What can I do to get my account back? old domain: glacey . app new domain: glazey . ai Couldn’t find a way to speak with a technical support from the company. That’s why I am writing here. Thank you! ---
**Author:** ![saurabh.patil](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/saurabh.patil/32/1908_2.png) [@saurabh.patil](https://community.sambanova.ai/u/saurabh.patil)\ **Post date:** [July 7, 2026, 8:26am UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/2 "2026-07-07T08:26:06Z")
Hi, Thank you for reporting the issue. We have received your request and are investigating the authentication error. We’ll review your account and provide an update as soon as we have more information. Thank you for your patience. ---
**Author:** ![tihomir](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/tihomir/32/1320_2.png) [@tihomir](https://community.sambanova.ai/u/tihomir)\ **Post date:** [July 7, 2026, 8:30am UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/3 "2026-07-07T08:30:04Z")
You are awesome! Waiting for resolution. ---
**Author:** ![tihomir](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/tihomir/32/1320_2.png) [@tihomir](https://community.sambanova.ai/u/tihomir)\ **Post date:** [July 9, 2026, 11:12am UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/4 "2026-07-09T11:12:25Z")
Hey Saurabh. How are things going with that issue? Any progress update would be nice. Thanks! ---
**Author:** ![saurabh.patil](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/saurabh.patil/32/1908_2.png) [@saurabh.patil](https://community.sambanova.ai/u/saurabh.patil)\ **Post date:** [July 9, 2026, 6:49pm UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/5 "2026-07-09T18:49:52Z")
Hi, we’re currently working on this issue. We’ll keep you updated and share more information as soon as we have an update. Thank you for your patience! ---
**Author:** ![Coby](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/coby/32/17_2.png) [@Coby](https://community.sambanova.ai/u/Coby)\ **Post date:** [July 9, 2026, 7:19pm UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/6 "2026-07-09T19:19:12Z")
@tihomir may we please have your account and domain of the original and new and your google ID. If you do not feel comfortable sharing that in a public forum open a support case for this by emailing [help@sambanova.ai](mailto:help@sambanova.ai) . We will have to open a ticket to engineering to se if they can make this possible at present our cloud application was not designed to handle this situation. Coby ---
**Author:** ![tihomir](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/tihomir/32/1320_2.png) [@tihomir](https://community.sambanova.ai/u/tihomir)\ **Post date:** [July 10, 2026, 12:26pm UTC](https://community.sambanova.ai/t/i-am-locked-out-of-my-account/1686/7 "2026-07-10T12:26:19Z")
Hi guys, thanks for looking into it. I wrote on the help@ email with all the information that you’ve requested. Hope this gets resolved soon. Thank you!