# I have credits in my Account still API complaints that Out of Credits **URL:** \ **Category:** Discussion\ **Tags:** dev\ **Created:** [August 4, 2026, 7:52am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706 "2026-08-04T07:52:26Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 4, 2026, 7:52am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/1 "2026-08-04T07:52:26Z")
Hi I have credits in my Account still API complaints that Out of Credits, Is there any issue going on? Please update ---
**Author:** ![prajwal.balapure](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@prajwal.balapure](https://community.sambanova.ai/u/prajwal.balapure)\ **Post date:** [August 4, 2026, 7:59am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/2 "2026-08-04T07:59:43Z")
Hi! Thanks for reaching out and for flagging this. Sorry for the trouble, we’re looking into it and will get back to you shortly with an update. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 4, 2026, 1:17pm UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/3 "2026-08-04T13:17:00Z")
Hi @prajwal.balapure any update on this one? ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 5, 2026, 2:43am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/4 "2026-08-05T02:43:08Z")
@prajwal.balapure is there any updates? ---
**Author:** ![prajwal.balapure](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@prajwal.balapure](https://community.sambanova.ai/u/prajwal.balapure)\ **Post date:** [August 5, 2026, 4:01am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/5 "2026-08-05T04:01:29Z")
sorry for the delay we are looking into it. In the mean time can you please share the screenshot of the error ? ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 5, 2026, 6:39am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/6 "2026-08-05T06:39:24Z")
Hi @prajwal.balapure is there any update. My account with this same email ID. Even though i have credits, API fails Here is the error : ![image](https://us1.discourse-cdn.com/sambanova/original/2X/6/6b8fc4fde20aa676eb68503d28a579519f630d22.png) ---
**Author:** ![prajwal.balapure](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@prajwal.balapure](https://community.sambanova.ai/u/prajwal.balapure)\ **Post date:** [August 5, 2026, 8:30am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/7 "2026-08-05T08:30:33Z")
Thank you for sharing the screenshot. we have raised this to our internal team and once we have any updates will share with you. Thank you for your patience. ---
**Author:** ![virendra.jopale](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/virendra.jopale/32/3099_2.png) [@virendra.jopale](https://community.sambanova.ai/u/virendra.jopale)\ **Post date:** [August 5, 2026, 12:25pm UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/8 "2026-08-05T12:25:40Z")
Hi @ritesh.khapre , Thank you for your patience. We have raised an internal ticket and are actively investigating the issue. We will provide you with an update as soon as we have more information. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 5, 2026, 5:13pm UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/9 "2026-08-05T17:13:42Z")
@virendra.jopale @prajwal.balapure any update? As this has been now more than 2 days. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 6, 2026, 8:25am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/10 "2026-08-06T08:25:05Z")
Hi @prajwal.balapure any update on this? ---
**Author:** ![prajwal.balapure](https://avatars.discourse-cdn.com/v4/letter/p/a9a28c/32.png) [@prajwal.balapure](https://community.sambanova.ai/u/prajwal.balapure)\ **Post date:** [August 6, 2026, 10:49am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/11 "2026-08-06T10:49:46Z")
Hi @ritesh.khapre, as previously shared, we’ve already raised an internal ticket and the team is actively investigating the issue. Considering the urgency, we’ve also requested that it be fast-tracked. We’ll share an update as soon as we have more information. Thank you for your patience. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 8, 2026, 4:56pm UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/12 "2026-08-08T16:56:02Z")
Hi @prajwal.balapure any update on this? ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 17, 2026, 6:10am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/13 "2026-08-17T06:10:25Z")
Hi @prajwal.balapure and @virendra.jopale any update on this? Or refund the money. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 27, 2026, 8:53am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/14 "2026-08-27T08:53:04Z")
Hi @virendra.jopale and @prajwal.balapure you have any update on this.? OR Can you refund the money please ---
**Author:** ![virendra.jopale](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/virendra.jopale/32/3099_2.png) [@virendra.jopale](https://community.sambanova.ai/u/virendra.jopale)\ **Post date:** [August 27, 2026, 9:46am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/15 "2026-08-27T09:46:53Z")
Thank you for your patience. We’re proactively looking into this and will share an update as soon as we have more information. ---
**Author:** ![ritesh.khapre](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/ritesh.khapre/32/977_2.png) [@ritesh.khapre](https://community.sambanova.ai/u/ritesh.khapre)\ **Post date:** [August 28, 2026, 1:41pm UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/16 "2026-08-28T13:41:37Z")
any update @virendra.jopale ---
**Author:** ![labibmostafa371](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/labibmostafa371/32/3295_2.png) [@labibmostafa371](https://community.sambanova.ai/u/labibmostafa371)\ **Post date:** [September 4, 2026, 6:13am UTC](https://community.sambanova.ai/t/i-have-credits-in-my-account-still-api-complaints-that-out-of-credits/1706/17 "2026-09-04T06:13:53Z")
it’s been a whole month still no solve? is the site even functional?