# Intermittent service rejection due to billing hickups

**URL:** <https://community.sambanova.ai/t/intermittent-service-rejection-due-to-billing-hickups/1679>\
**Category:** Community Feedback\
**Tags:** site-error\
**Created:** [June 30, 2026, 4:14pm UTC](https://community.sambanova.ai/t/intermittent-service-rejection-due-to-billing-hickups/1679 "2026-06-30T16:14:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![matvey.teplov](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/matvey.teplov/32/2926_2.png) [@matvey.teplov](https://community.sambanova.ai/u/matvey.teplov)\
**Post date:** [June 30, 2026, 4:14pm UTC](https://community.sambanova.ai/t/intermittent-service-rejection-due-to-billing-hickups/1679/1 "2026-06-30T16:14:53Z")

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Hi,

I am getting issues accessing the models while my account actually has plenty of credits available. This is happening inconsistently for MiniMax-2.7 - looks like one node is failing in the front end to check the billing, and while the session is present, I cannot get through.

Regards

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**Author:** ![Coby](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/coby/32/17_2.png) [@Coby](https://community.sambanova.ai/u/Coby)\
**Post date:** [June 30, 2026, 4:29pm UTC](https://community.sambanova.ai/t/intermittent-service-rejection-due-to-billing-hickups/1679/2 "2026-06-30T16:29:12Z")

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@matvey.teplov looking

-Coby

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<div class="post-metadata">

**Author:** ![matvey.teplov](https://sea1.discourse-cdn.com/sambanova/user_avatar/community.sambanova.ai/matvey.teplov/32/2926_2.png) [@matvey.teplov](https://community.sambanova.ai/u/matvey.teplov)\
**Post date:** [July 1, 2026, 3:46pm UTC](https://community.sambanova.ai/t/intermittent-service-rejection-due-to-billing-hickups/1679/3 "2026-07-01T15:46:41Z")

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Hi Coby,

It is only M2.7 model giving me API Error: {‘message’: ‘A payment method is required to use `MiniMax-M2.7`. Add one at [Billing](https://cloud.sambanova.ai/plans/billing) to continue.’, ‘type’: ‘payment\_required’, ‘param’: ‘model’, ‘code’: ‘PAYMENT\_METHOD\_REQUIRED’, ‘billing\_portal\_url’: ’ [Billing](https://cloud.sambanova.ai/plans/billing) '}

The gpt oss and Deepseek 3.2 are working just fine.

Regards