Add Credits flow creates invoices that immediately auto-VOID — card never charged

SambaNova Devs Discussion
1

Hi SambaNova team,

I’m hitting a reproducible failure where the “Add Credits” flow on Plans → Commits and Credits creates an invoice that is auto-voided within seconds, the card on file is never charged, and balance_units stays at 0. API calls return HTTP 402 CREDITS_EXHAUSTED.

What I did

  1. Plans → Commits and Credits → click Add Credits
    1. Select an amount (tried $10 three times, then $5 once after a hard refresh)
      1. Tick the consent checkbox → click Add Credits
        1. UI confirms Credits Request Submitted — credits will be visible once payment is received and processed.

      3. What actually happens

        • Invoice appears in Plans → Billing → Invoice History
          • Within seconds the invoice status flips to VOID
            • The card on file (Visa ending 0307, default, exp 12/2028) is not charged — I checked my bank statement and the Stripe customer portal
              • Stripe billing portal (Manage Billing link) shows “No invoice history” — meaning none of these invoices are ever pushed to Stripe for payment
                • API still returns: `{“error”:{“balance_units”:0,“billing_portal_url”:“ have run out of credits. Please add more credits to continue.”}}`

              • Current state on my account

              • Invoice History shows:
                • May 27, 2026 — $10.00 USD — VOID
                  • May 27, 2026 — $5.00 USD — VOID ← just submitted as a fresh test, voided within seconds
                    • May 27, 2026 — $10.00 USD — VOID
                      • May 27, 2026 — $10.00 USD — VOID
                        • Apr 01 – May 01, 2026 — $0.00 USD — FINALIZED
                          • May 01 – Jun 01, 2026 — $0.00077 USD — DRAFT
                        • Four separate Add-Credits submissions, all auto-VOIDed. Card was never touched.

                      • Things I already tried (per the May 20 thread on the pre-paid model)

                        • Hard refresh (Cmd+Shift+R)
                          • Re-clicking Add Credits with a smaller amount ($5)
                            • Verifying the payment method is set as default (it is — Visa ••• 0307)
                          • None of it changes the outcome — the invoice is created, then voided, no charge ever fires.

                        • What I think is happening

                        • This looks like the SambaNova billing pipeline is creating an internal invoice object but not actually handing it off to Stripe for processing — so it has nothing to settle against and gets auto-voided. The customer-facing UI says “Credits Request Submitted” which suggests the request never reaches the payment processor at all.

                      • What I need

                      • Either:
                        1. Manually credit my account so my API keys (tawi-slot02 d8d…9f39, tawi-slot03 6b0…c5f7) start working again, or
                          1. Tell me what I need to do differently on my side to actually get the card charged, or
                            1. Confirm this is a known billing-integration bug and an ETA for the fix
                          3. My production traffic is currently routing around SambaNova because of this. Happy to share more details (Discourse DM, support ticket, etc.) if it helps the investigation.
                        3. Thanks!
2

Hi,

Thank you for reporting the issue and sharing the detailed troubleshooting steps. We have acknowledged the billing problem where invoices are being auto-voided and payments are not processing.

Our team is currently investigating this. We will update you once we have more information or a resolution.

Thanks for your patience.

3

Hello @fjura ,

An internal ticket has been raised for this issue. We will keep you informed once it is resolved.

Thank you for your patience.