Billing Issue for Short Requests

SambaNova Devs
1

Currently, we are using DeepSeek-V3.1 and DeepSeek-V3.1-Terminus.
Our requests are short-input and short-output, and the current tier is Developer Tier.
I have noticed that short-input and short-output requests are not being billed properly.

2 Likes
2

pls check email.

case 00002695: [topic]1454

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3

Thanks for flagging this and for raising the Salesforce case. We’ve noted that short-input and short-output requests are not being billed properly under the Developer Tier. We’ll investigate the issue and get back to you soon with an update.
But when you say short-input and short-output requests are not being billed properly, do you mean they’re not appearing in the billing records or are being charged incorrectly?

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4

To clarify, these short requests are not appearing in the billing records at all; they are simply not being charged. This is not my intention, and I appreciate your investigation into this matter.

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5

Thanks for clarifying, and we really appreciate you bringing this to our attention. Your detailed feedback helps us identify and resolve such issues more effectively.

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7

Clarification update: Today I received the monthly bill, which does include charges for these requests. Billing appears to be working correctly; the issue is only that these requests aren’t showing up in the usage details.