Couldn’t find valid service tier! Please contact your administrator

SambaNova Devs Discussion
,
1

triying to use minimax m2 model on sambanova platform it doesnt work, i get this error:
Couldn’t find valid service tier! Please contact your administrator
other models work fine, do i need to request it to be allowed for my account??

curl -H “Authorization: Bearer ”
-H “Content-Type: application/json”
-d ‘{
“stream”: true,
“model”: “MiniMax-M2.5”,
“messages”: [
{
“role”: “system”,
“content”: “You are a helpful assistant”
},
{
“role”: “user”,
“content”: “Hello!”
}
]
}’
-X POST https ://api.sambanova.ai/v1/chat/completions

1 Like
2

Hi @darwin.ranzone, welcome to our community!

And thank you for trying Minimax on our cloud.

Right now we are currently only serving this to the Enterprise tier.
Developer Tier access will be available next week as we expand capacity.

If you are on the Enterprise tier or are interested in it, let us know and we can upgrade you!
If you are on the Developer tier, thank you for your patience as we finish rolling this out to everyone as we expand capacity.

1 Like
3

@darwin.ranzone is should be available for the developer tier on approximately February 27th. If it gets delayed I will update to let you know.

-Coby

4

Hi Coby, any update on this? I’ve tried accessing mm m2.5 via API with developer tier and still unable to access. Thank you!

5

@darwin.ranzone and @snova I am being told that Minimax should be available on the development tier early this week.

-Coby

6

thanks, looking forward, just tested it and it didnt work yet

7

Great news! Please let us know when it is live - will you also be implementing token cache pricing?

8

sharing an update, still getting this message:

curl -H “Authorization: Bearer xxxxx-xxxxx-xxxx-xxxxxxxxxx”
-H “Content-Type: application/json”
-d ‘{
“stream”: true,
“model”: “MiniMax-M2.5”,
“messages”: [
{
“role”: “system”,
“content”: “You are a helpful assistant”
},
{
“role”: “user”,
“content”: “Hello!”
}
]
}’
-X POST ``https://api.sambanova.ai/v1/chat/completions

Couldn’t find valid service tier! Please contact your administrator

9

Still Same issue

error 422: Couldn’t find valid service tier! Please contact your administrator

10

@darwin.ranzone @spgunarath We apologize for the delay. The release or Minimax 2.5 to the developer tier has slipped. I do not have a new ETA this weekend. I hopefully will have a better estimate on Monday.

-Coby

1 Like
11

looking forward to updates on this, @Coby. thanks for keeping us updated

1 Like
12

@tenjinfactory the model is available for our enterprise customers however the developer tier keeps slipping. I am terribly sorry and I hope it won’t be much longer .

-Coby

1 Like
13

thank you @Coby we’re too small of a team to be able to signup for the enterprise plan. Will keep checking here for the developer tier release.

1 Like
14

@tenjinfactory I understand completely. So you are aware MiniMax 2.5 is available for Developer tier at one of our Inference provider partners based out of Europe, Infercom. Give them a whirl.

https://cloud.infercom.ai/dashboard.

-Coby

1 Like
15

Just wanted to drop a note saying this is honestly frustrating and the communication is very poor. Nothing in the admin console makes this clear. You even put out a blog post featuring MiniMax-M2.5 and OpenClaw. In that same post you say:

OpenClaw is the open-source “doer” agent that’s taking the developer world by storm

And you also say:

Ready to take the brakes off your OpenClaw agent? Try OpenClaw with any of our models today like the newly released MiniMax 2.5 on SambaCloud here.

How exactly can that be done? Am I missing something?

1 Like
16

@juan @tenjinfactory @spgunarath @snova @brunton.andy

MiniMax 2.5 is now available on the developer tier.

Thank you for your patience. Give it a try and let us know how it goes!

1 Like
17

With no cached pricing?

18

It does not work for me. I get QWEN and other models, but not Minimax…

1 Like
19

@ula

you should have access now. We are still in the middle of migrating our billing system to a new release and we are having to toggle the tiers from Free to developer manually.

I do apologize for this confusion.

Coby

20

@juan I do apologize for any confusion . MiniMax 2.5 is available only to paid customers . As you can see MiniMax is not in the list of free tier models but is in the developer tier list.

At the bottom of the developer tier pannel you can see where it states you are trying it for free until the credits run out .

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image2812×1152 271 KB

Coby