I had been using this platform from many months and paying every month through CC, now i am getting error as out of credits
Today i got error as You have run out of credits, please add more credits to continue” but i had been using first and then paying monthly. Is something changed in past 2 days as APIs were working well till yesterday.
Please let me know urgently on this
I apologize if you did not get the communications from our Marketing and Cloud teams. This was sent out on Wednesday:
“Hi there,
We’re reaching out to let you know that the billing changes we communicated a few weeks ago are now live for the SambaCloud Developer Tier. Starting today, SambaCloud now operates on a prepaid, credits-based model.
What this means for you:
Add credits before making API calls
Usage draws down from your credit balance
End-of-month Developer Tier billing will be discontinued
We’re making this change to provide clearer usage visibility, reduce billing surprises, and better align with common developer workflows. Rest assured, pricing stays the same.
Have questions? We’re here to help! Reach out to us at help@sambanova.ai, and our team will be happy to assist.
Best regards,
The SambaCloud Team”
I have added credits, but it says Void. not sure why and does not asked for payment as well. Under billing it is saying VOID
I’ll ask my administrators
i changed my cc and it worked. moved from master to visa
@ritesh.khapre Thank you for the update. We trust you’ll have a great experience with the cloud service. Please let us know if you require any support.
if we credit 50 upfront and we consume only 30 in that period, will that 20 will carry forward to next month? As i see it shows credit by month
@ritesh.khapre Yes, any unused credits will carry forward, and they remain valid for 6 months from the date of purchase.
-Durgesh
