I have credits in my Account still API complaints that Out of Credits

ritesh.khapre · August 4, 2026, 7:52am

Hi

I have credits in my Account still API complaints that Out of Credits, Is there any issue going on?

Please update

prajwal.balapure · August 4, 2026, 7:59am

Hi! Thanks for reaching out and for flagging this. Sorry for the trouble, we’re looking into it and will get back to you shortly with an update.

ritesh.khapre · August 4, 2026, 1:17pm

Hi @prajwal.balapure any update on this one?

ritesh.khapre · August 5, 2026, 2:43am

@prajwal.balapure is there any updates?

prajwal.balapure · August 5, 2026, 4:01am

sorry for the delay we are looking into it. In the mean time can you please share the screenshot of the error ?

ritesh.khapre · August 5, 2026, 6:39am

Hi @prajwal.balapure is there any update. My account with this same email ID.

Even though i have credits, API fails

Here is the error :

prajwal.balapure · August 5, 2026, 8:30am

Thank you for sharing the screenshot. we have raised this to our internal team and once we have any updates will share with you.
Thank you for your patience.

virendra.jopale · August 5, 2026, 12:25pm

Hi @ritesh.khapre ,
Thank you for your patience. We have raised an internal ticket and are actively investigating the issue. We will provide you with an update as soon as we have more information.

ritesh.khapre · August 5, 2026, 5:13pm

@virendra.jopale @prajwal.balapure any update? As this has been now more than 2 days.

ritesh.khapre · August 6, 2026, 8:25am

Hi @prajwal.balapure any update on this?

prajwal.balapure · August 6, 2026, 10:49am

Hi @ritesh.khapre, as previously shared, we’ve already raised an internal ticket and the team is actively investigating the issue. Considering the urgency, we’ve also requested that it be fast-tracked. We’ll share an update as soon as we have more information. Thank you for your patience.