Login Failure: Failed to exchange token: oauth2: "invalid_grant" "Invalid authorization code"

SambaNova Devs Discussion
1

Hello Support Team,

I am unable to log into my SambaNova Cloud account and am repeatedly getting blocked by an authentication error during the sign-in process.

Error Message: “Failed to exchange token: oauth2: “invalid_grant” “Invalid authorization code””

Troubleshooting steps I have already tried:

1. Attempted login via a private/Incognito browser window.

2. Cleared browser cookies and cache entirely.

3. Verified that my local device system clock is fully synchronized.

4. Ensured no browser extensions or ad-blockers are active on the page.

Because this error happens during the OAuth exchange phase, I cannot access my dashboard to submit an internal ticket or regenerate credentials. Could a system administrator please check my profile metadata to see if my account state or token fields need a manual reset?

Thank you for your help!

2

Hi,
Thank you for reporting the issue.
We have received your request and are investigating the authentication error. We’ll review your account and provide an update as soon as we have more information.
Thank you for your patience.

3

Hi. I am facing the same issue "Failed to exchange token: oauth2: “invalid_grant” “Invalid authorization code”.

5

Hi @ryan1
We have checked from our side, and it appears that the issue has been resolved.
Could you please check again and let us know if you are still experiencing the issue?

6

Hi @neeraj.26jan ,
We have checked from our side, and it appears that the issue has been resolved.
Could you please check again and let us know if you are still experiencing the issue?

7

I am facing the same issue and our environment is down.

Thx for your help