I am writing to inquire about the recent unavailability of the Qwen2.5-72B-Instruct model. We noticed that the model became temporarily inaccessible without prior notification, which caused significant disruption to our production workflows.
To help us better plan and mitigate risks, could you kindly clarify:
- The reason for the model’s unavailability (e.g., maintenance, updates, or technical issues)?
- Whether there are channels (e.g., email alerts, status pages, or dashboards) to receive advance notifications for planned downtime or unexpected outages?
- The expected frequency or duration of such incidents in the future?
As this model is critical to our operations, sudden unavailability can have substantial business impacts. We would greatly appreciate proactive communication about service interruptions to minimize potential disruptions.
Hi @selenium39
Sorry to hear you have been impacted by the model deprecation.
We sent out a deprecation notice via email to everyone’s cloud registered email address’s on the 31st of March with details on this. More information including notification/communication channels for deprecations can be found in our documentation here: Model deprecations - SambaNova Documentation
For your information I have copied the email notification below;
As we continue to enhance and refine SambaNova Cloud, we’re committed to providing the best and most in-demand models for our developer community. To achieve this, we occasionally need to deprecate models that are no longer meeting the evolving needs of our developer community. To read more details about our deprecation policy and the upcoming changes, refer to our Documentation page.
Action Required: Model Deprecation Effective April 14th
- The following models will be deprecated on April 14th
- Llama-3.1-Tulu-3-405B
- Meta-Llama-3.1-70B-Instruct
- Qwen2.5-72B-Instruct
- Qwen2.5-Coder-32B-Instruct
- Llama-3.2-90B-Vision-Instruct
- Llama-3.2-11B-Vision-Instruct
- Llama-3.1-Swallow-70B-Instruct-v0.3
To minimize disruption, we’ve outlined recommended replacements and migration steps below.
Recommended Migration Paths
To minimize disruptions to your workflows, we recommend the following migration paths:
Tips for a Smooth Transition
When migrating to the new models, please note that you may need to adjust your prompts to optimize performance.
If you have any questions or concerns about this deprecation notice or the migration process, please don’t hesitate to reach out to us in the SambaNova Developer Community or through our support email: help@sambanova.ai. We’re committed to supporting you every step of the way.
Thank you for your understanding and continued support. We’re excited to help you leverage the latest and best AI models on SambaNova Cloud.
Best regards,
The SambaNova Cloud Team
If you have specific model’s that you require going into the future past these dates I can put you in contact with our Sales team as our enterprise tier may be more suitable for you.
Any questions please let me know and I will be happy to help where possible.
Kind Regards
