Server error?

SambaNova Devs Discussion
1

Hi, this morning I’m getting a server error when I try to call the service:

2025-04-19 11:54:00,051 - app.llm - DEBUG - LLM array response status: 500
2025-04-19 11:54:00,052 - app.llm - ERROR - LLM array response error:

500 Internal Server Error

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

I also get the following error when I try to log into the console:

Failed to exchange token: Post “https://auth0.sambanova.ai/oauth/token”: dial tcp: lookup auth0.sambanova.ai on 100.81.0.167:53: read udp 100.64.90.6:46525->100.81.0.167:53: i/o timeout

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2

@n.aelick

We suffered a DNS routing issue during our scheduled network maintenance that was mentioned in our status page. https://status.sambanova.ai . This issue was not anticipated but the root cause has been identified and our IT infrastructure team will be making the modifications to ensure this condition can never occur again.

We apologize for any inconvenience.

-Coby

3

Seems like we’re back and MUCH faster. Thanks for your attention

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