The daily limit is not resetting after 24 hours

SambaNova Devs Discussion
1

Hey… I am a free tier user on sambanova

I am not able to use any models on sambanova as of today… yesterday i had exhausted the limit but its been more than 24 hours since i exhausted it but still i am not able to access these models…

i tried to use a different api key from this account itself… I tried to log in again… I am afraid of using my brother’s account because it can get us banned…

It would be of great help if you are able to look into this topic as soon as possible…

Thankyou!

2

Hello @aaronkjayee01 ,
Thank you for reaching out and for providing the details.

We have received your report regarding the free tier model access issue, and our team will look into it.

To help us investigate further, could you please provide the following details?

  • The exact account email address or username associated with your SambaNova account.
  • The exact error message or response (including the HTTP status code, if applicable) that you are receiving, and whether it occurs with all models or only specific ones.
  • The exact date and time (including your timezone) when you exhausted your free tier limit, and the exact date and time of your most recent attempt to access the models.

Once we have this information, we’ll continue our investigation and keep you updated.

3

A couple of things that might help clarify what’s happening:

  1. On the Free Tier, each model has its own limit of 20 requests per minute, 20 requests per day, and 200,000 tokens per day. These limits are per model and tied to your account (not the API key), which is why switching to a different key on the same account wouldn’t change anything.

  2. The daily limit resets on a fixed daily window rather than exactly 24 hours from your last request, so if you exhausted it late in the day, the reset time may be later than expected.

For reference, here’s our documentation on rate limits: https://docs.sambanova.ai/docs/en/models/rate-limits

4

the exact email i used is - aaronkjayee01@gmail dot com

(for some reason it says new accounts cant paste links)

the error code was 402

if i remember correctly the last time i could use it was around yesterday evening (2 August 2026 at 3:30 pm IST)

the most recent try was about 1 and a half hour ago that is 3:15 pm IST

5

Hello @aaronkjayee01 ,
Thank you for sharing the requested details.

We appreciate the information you’ve provided. We will review the issue on our end and investigate it further. We’ll keep you updated as soon as we have more information or any next steps.

Best regards,
Rohit Vyawahare

6

Hey are there any new updates? the issue still isnt fixed… should i create a new account?