The developer plan doesn't work

SambaNova Devs Discussion
1

Hello! I have registered, added my card and billing address, but still getting «Add card to upgrade». Can you help me with changing, please?

2

Hi @dmitry.v2812 ,

Thank you for flagging this. If you’ve added your card and billing address but still see “Add card to upgrade,”we’d like to look into it.

Please share:

  • Roughly when you added the card

  • Whether you saw a confirmation that the card was saved successfully

This will help us investigate and assist you faster. Thanks!

3

I’ve added it in about 2 hours ago.

  1. Confirmed operation for 0.00$, which is in my bank account and in my cabinet, Billing

  2. In Manage Billing card is shown, set as Default

4

Thank you for sharing,We’re looking into this and will follow up as soon as we have more information.

5

Thank you! Will be waiting

6

for me this is happening as a existing user and not a new one. I have credits, still says to Add Credit.

7

I have the same issue

8

Hello! Sorry, but nothing yet? I would like to pay, but idk if I should do it without the Developer tier, cause free limits are rather low for me. And I have an opportunity to pay, because card is working in my cabinet, the problem is just in tier

9

Nothing changed for a three and a half days, thank you for your help, already found another service with gemma-4-31B with no tier problems